Integrate case creation into Solution Engine

Description

As a user,
I want to open a case from the Solution Engine UI
so I don't need to transfer to a different UI to open a case

  • Integrate the Customer Service ticket creation process into troubleshooting

    • Prompt user for fields required for case creation within Solution Engine

  • Consider displaying Currently Open Cases in the Troubleshooting View

AC:

  • share design concepts with SE team

  • Consider preference testing with Mary

The prior phase of development allowed users to begin their experience in a variety of manners. In this effort, we'll be allowing different experiences based on the needs of the problem the customer has. As we integrate the Customer Service group into the troubleshooting experience, we need to create a different flow for the customer. It will be simpler, yet meet the needs of this customer group. We also hopes this directs customers to the right group, so we get less customer service issues in support, and vice-versa.

Target Dates: Feature Complete Feb 1, 2018, Production Release Feb 11, 2018

CPFED Jira

Assignee

Allie Jacobs

Reporter

Allie Jacobs

Labels

None

Epic Link

Priority

Medium
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